My first order
How do I place an order?
First, find the product you want. Next to the product information, click the Add to Cart button, followed by Continue Shopping or Checkout (depending on whether or not all the products you want have been added to the cart). In the online shopping cart, enter your details in the form. Pay special attention where the methods of delivery and payment are selected. If you have no discount code or gift card, you can skip that box. Lastly, review your order one last time and click Submit Order. Your order number will be displayed and you will receive an email confirmation of your order. If the order number is not displayed and you do not receive an email, your order has not been successfully placed. In such a case, please contact us at info@galbaia.com.
If I order today, when will my package arrive?
All orders will be delivered in a few working days. If we run out of stock or have any problems with your order, we will get in touch.
How can I know the exact time my order will be delivered?
We will text you twice before delivery. First, when the order is dispatched (at this point you can still change the delivery address and/or date). The delivery person may even give you a call before delivery. We will text you a second time on the day of delivery.
I'm not sure if my order has been placed. Where can I check?
If your order has been placed successfully, we will send you an email confirming that your order has been received; it will include the order number, the list of products ordered and the final price of the order. Be sure to check the promotions and spam folders – the email may turn out to be in there.
I'm not comfortable ordering online. Can I place my order by email?
Absolutely! Email us at info@galbaia.com and we’ll be happy to help.
Payment
What payment methods can I choose from?
You have three options:
- proforma invoice (bank transfer),
- payment card (BA MasterCard),
- Paypal
You can choose the payment option that suits you best when completing your order.
How do I redeem a promo code?
Add the products to your cart, then in: Codes and Gift Cards, enter your promo code or gift card code in the field. Remember to click Confirm. At the bottom of your order details, you will see the amount being deducted.
What currencies can I choose from?
The product prices are in euros. However, depending on the country you are ordering from, the currency will change.
Shipping
Where do we ship?
We ship our products worldwide.
Should you have a problem shipping to a specific address, please write to us at info@galbaia.com and we will be happy to help you arrange the delivery.
Who does the shipping?
To ship our products, we use the services of DHL.
Use of products
What makes Galbaia, Natural Dermathecary® unique?
Galbaia, Natural Dermathecary® brings together the best, high-quality and well-proven natural, organic and active ingredients inspired by nature.
- It is with sheer pride that we hold the CosmEthically ACTIVE certificate – Approved by Modern CosmEthics! The certificate is awarded to products of the highest quality, certifying that all the product’s functional ingredients are present in concentrations that are both safe and effective, and that the product is wholly friendly to both the skin and the environment.
- Ecogea Organic certification gives products enhanced value as it highlights the quality of ingredients, which are of natural origin and from organic farming.
- Juices and hydrolates are used in place of water.
- Contains the patented extract of silver fir wood originating from deep in the Kočevje virgin forest in the wild nature of Slovenia, an extract proven to improve the condition of the skin, increase skin moisture, elasticity and smooth away wrinkles.
- Contains extracts from the heart of Australian nature, treasured for millennia by the Aboriginal people for their nutritional and healing properties, including Kakadu plum, which is considered to be the world’s most powerful of natural sources of vitamin C.
- Packaged in high quality recyclable and reusable Miron violet glass.
- Vegan friendly.
Who are the products suitable for?
They are ideal for persons with normal to dry skin showing the first visible signs of ageing, and for all those who seek hydrated, nourished and radiant skin and to prevent premature skin ageing. Daily moisturization is the foundation of healthy, smooth and toned skin.
Are the products dermatologically tested?
Yes!
Our products have been dermatologically tested and certified* compatible with human skin. The products do not cause irritation or allergic reactions.
* The skin compatibility test was carried out on 50 people aged between 23 and 69 years.
The full list of ingredients for each product is provided on our website and on the packaging. Please read the information to make sure there are no ingredients that you are sensitive to. We recommend a product test before using any new products. Apply a small amount of the product to the palmar side of your wrist. If you notice sensitivity, remove the product immediately.
Are the products suitable for dry skin?
Of course!
They are ideal for persons with normal to dry skin showing the first visible signs of ageing, and for all those who seek hydrated, nourished and radiant skin and to prevent premature skin ageing. Daily moisturization is the foundation of healthy, smooth and toned skin.
Are the products suitable for sensitive skin?
Yes!
Our products are suitable for sensitive skin and contain skin-soothing ingredients. The products have been dermatologically tested and certified* compatible with human skin. The products do not cause irritation or allergic reactions.
* The skin compatibility test was carried out on 50 people aged between 23 and 69 years.
The full list of ingredients for each product is provided on our website and on the packaging. Please read the information to make sure there are no ingredients that you are sensitive to. We recommend a product test before using any new products. Apply a small amount of the product to the palmar side of your wrist. If you notice sensitivity, remove the product immediately.
How do I perform an allergy patch test?
We recommend a product test before using any new products. Apply a small amount of the product to the palmar side of your wrist. Leave the product on for at least 24 hours. If you are prone to reactions, you can leave it on for up to 48 hours. However, if you notice irritation, remove the product. If you experience an allergic reaction to any of our products, we recommend you stop using the product immediately and consult a medical practitioner.
Are the products suitable for pregnant women and nursing mothers?
Our products are also safe for pregnant women and nursing mothers, because both essential oils are used in very low concentrations. Nonetheless, should you have any concerns or questions, we recommend you consult your GP/OB-GYN beforehand.
The full list of ingredients for each product is provided on our website and on the packaging. Read the information before using the product to make sure there are no ingredients that that are potentially problematic for you.
Do you offer free samples?
At GalBaia, Natural Dermathecary® we strive to maintain the integrity of the process, from the carefully selected ingredients to the packaging of the product, all so as to ensure that you receive a product of the highest quality. Committing to the guidelines therefore also entails environmentally friendly packaging, which is why we do not support free sample-sized packaging. Instead, we have created a trial size (15 ml). The amount of cream in the trial/travel size is sufficient for 20–28 days of daily facial use, which is the time needed for the skin to regenerate and adapt to the product. After this time, you should be able to really see the benefits.
How long will a 15-millilitre jar last me?
How quickly the amount of cream in the trial/travel size is used up depends on each individual, the amount applied, the frequency of application and the area where the cream is applied. We recommend applying it to your face twice a day during the trial period. This way, the cream will last you about 21 days, which is enough time to know if the product is suitable for you.
How long will a 50-millilitre jar last me?
How quickly the cream is used up depends on each individual, the amount applied, the frequency of application and the area where the cream is applied. If you apply the cream to your face twice a day, you will use it up in about 3 months. Applying the cream to your face, neck and décolleté twice a day, this amount would last about two months.
Product ingredients
Why choose natural cosmetics?
Natural cosmetics are the solution for problematic or hypersensitive skin, as the ingredients will not irritate the skin, but rather restore its natural balance. Natural cosmetics also encourage the use of organically grown plant material and, so by choosing organic cosmetics you can also help reduce the environmental footprint.
Do natural ingredients really work?
Plant-based cosmetics work in the same way as the nutrients in our food. Our body will absorb what it needs. The way natural cosmetics work is by nourishing the skin and stimulating it in a way that allows the skin cells to receive a balanced source of energy obtained from plants. Each component complements the whole and improves the overall vitality of cells. Natural cosmetics do not work in the skin’s stead, but rather work in cooperation with it.
Antioxidants, vitamins and minerals help maintain skin health and promote cell regeneration, and may inhibit the generation of free radicals.
When can I expect to see a difference in my skin?
Your skin needs about 28 days to regenerate, and it may take 30–40 days or more for mature skin.
During this time, skin cells are fully renewed. This means that the newly produced skin cells will move towards the surface, while the dead skin cells shed. Therefore we cannot expect that results will be noticeable instantly, we must have patience and wait for the skin to regenerate and to adapt to the new product.
However, to achieve the optimal goal of clear and radiant skin, we recommend adopting a healthy diet based on unprocessed, wholesome food, sufficient water intake and regular exercise.
Do the ingredients in your product have an anti-ageing effect?
Our products contain several ingredients that have anti-ageing effects:
- patented extract of silver fir wood, which, with its unique combination of various polyphenols, has powerful antioxidant, anti-inflammatory, and anti-ageing properties.
- Ingredients sourced from the heart of Australia are added, such as extracts of caviar lime, Davidson’s plum, sandalwood fruit, Tasmanian pepper leaf and Kakadu plum, which is considered to be the world’s most powerful of natural sources of vitamin C, as well as to generate a radiant complexion and even skin tone and to smooth away wrinkles.
- Organic immortelle hydrolat is also added, which has extremely good regenerative properties, is excellent in the fight against wrinkles and is therefore one of the best anti-ageing ingredients.
- The products are also enriched with precious organic juices – aloe vera juice and noni juice, which contains over 150 different nutrients not found in any other juice, and has antioxidant and anti-inflammatory properties to help maintain beautiful and healthy skin.
- It also contains organic oils that are beneficial and nourishing for the skin: babassu oil, cherry oil, pomegranate seed oil, prickly pear oil, rice bran oil and Cacay oil, known for its high content of natural retinol (vitamin A), which reduces the appearance of wrinkles, while keeping the skin smooth and soft.
Each drop of this product is rich in antioxidants and packed with nutrients to nourish the skin, leaving it radiant and healthy looking.
Which anti-ageing cream is also the best natural facial moisturizer?
First and foremost, the best face cream moisturizes the skin, without weighing it down or unnecessarily polluting it with harmful ingredients. The most recognised product ingredient proven to moisturize the skin is glycerin. It softens the skin and helps it absorb and retain moisture. It also regulates the skin’s natural moisture balance. On top of that, we have added marine exopolysaccharide, which restores moisture to the skin, making it smoother and more toned, and offers an exceptional and long-lasting moisturizing effect. Research has shown that compared to hyaluronic acid, the increase in skin hydration within 24 hours is as much as 58.5% higher. Using our products will leave your skin smooth, soft and hydrated.
What does the term “cosmetically active cosmetics” mean?
Cosmethically active cosmetics are cosmetics containing ingredients that are present in the product in a concentration sufficient to have an effect on the skin (which has been verified as successful in various in vitro and/or in vivo studies).
Therefore it is with sheer pride that we hold the CosmEthically ACTIVE certificate – Approved by Modern CosmEthics!
The certificate is awarded to products of the highest quality, certifying that all the product’s functional ingredients are present in concentrations that are both safe and effective, and that the product is wholly friendly to both the skin and the environment. An important criterion is the expertly formulated final cosmetic product, which must be of the highest quality and tailored to the specific needs of our skin.
What does it mean that the ingredients in your products work synergistically?
Important criterion in the production of any product is the expertly formulated final cosmetic product, which must be of the highest quality and tailored to the specific needs of our skin. When formulating, it is therefore important to know the individual ingredients and their mechanism of action. In this way, carefully selected natural ingredients will work together to optimize the overall action of the product and consequently benefit the skin.
Is the tocopherol used in your products suitable for people with soy allergy?
Yes!
Tocopherol does not contain: soy, gluten-containing cereals, eggs, fish, peanuts, milk, nuts, sesame.
Why do your products contain ingredients sourced from Australia?
The Australian-sourced extracts we use are obtained through an innovative technology called cell extraction. This method preserves the integrity of the natural molecules comprising the full plant profile by maintaining the highest level of beneficial phytoactive compounds (and their derivates) found in the fruit, leaf, wood or flower.
Are the ingredients certified organic?
Yes!
The products are Ecogea Organic certified, which gives them extra weight, knowing that organic ingredients are selected and included in the product to the greatest extent possible. An asterisk next to the name of some ingredients in our ingredient lists means that the ingredient is certified organic.
Do the products have any other certification?
Yes!
It is with sheer pride that we hold the CosmEthically ACTIVE certificate – Approved by Modern CosmEthics!
The certificate is awarded to products of the highest quality, certifying that all the product’s functional ingredients are present in concentrations that are both safe and effective, and that the product is wholly friendly to both the skin and the environment. Another important criterion is the expertly formulated final cosmetic product, which must be of the highest quality and tailored to the specific needs of our skin.
Why don't your products contain water?
In cosmetics, water is typically used to fill the formula. Most of the cosmetic products you buy are based on the water phase – in practice, this means that most creams on the market contain as much as 60–85% water!
But in reality, what our skin needs is much more than that!
So product formulations are enriched with organic juices, which are rich in nutrients, and organic hydrolates, which are the co-product of the distillation process of plant material used to extract essential oils.
For your skin, this means a more active product formulation, and for the planet, more respect for our water resources.
Do the products contain a cosmetic preservative?
Yes!
Using products contaminated with micro-organisms can be harmful to the user. Preservatives prevent micro-organisms from contaminating the products, ensuring that the products are safe to use.
We use a broad-spectrum preservative approved for use in natural cosmetics in a concentration that is safe. This is to protect our products from contamination by harmful bacteria, yeasts and mould, and consequently to protect you.
What do you use to add fragrance to your products?
Our products are scented with natural essential oils.
We use essential oils not only for fragrance, but also for their benefits to the skin, body and mind. The essential oils used have been carefully tested and added in a concentration that does not provoke a skin reaction.
The essential oil allergens are listed at the end of the list of ingredients. Please read the information before using the product and make sure you check whether you may be allergic to any of the ingredients.
My products are not always the same colour shade. Is this a problem?
No!
Because our ingredients are used in high concentrations and because these are natural products, the colour varies slightly from batch to batch due to the constant changing of warm, cold, rainy and sunny seasonst, and this is the hallmark of a natural cosmetic product.
Why is your Miron packaging so special?
The glass provides optimum protection against the ageing process caused by visible light, thus preserving and prolonging the high potency of the contents, i.e. the ingredients in the cosmetic product.
Business ethics
What is sustainability? What does it entail?
- Our sustainability policy is rooted in the principle of continuous improvement of our operations.
- Our concern for the environment is reflected in particular in our selection of ingredients and environmentally friendly packaging.
- Our active ingredients are of plant origin and, as much as possible, organically grown.
- The packaging of our products is made from recyclable materials.
Are the products tested on animals?
No!
- We are very fond of animals and therefore never test our products or individual ingredients on animals.
- We also never use any ingredients of animal origin in our products.
- Furthermore, animal testing has been banned in the EU ever since March 2009.
Are the products suitable for vegans?
Yes!
Our products are suitable for vegans and are certified Ecogea Vegan.
Is the packaging recyclable?
Yes!
Our products are packaged in high quality Miron violet glass, sustainable and Earth-friendly packaging that does not add to environmental pollution, can be recycled or reused.
Do the products contain water?
In cosmetics, water is typically used to fill the formula. Most of the cosmetic products you buy are based on the water phase – in practice, this means that most creams on the market contain as much as 60–85% water!
But in reality, what our skin needs is much more than that!
The water is substituted and the product enriched with organic juices, which are rich in nutrients, and organic hydrolates, which are the co-product of the distillation process of plant material used to extract essential oils.
A more active product formulation for your skin. More respect for water resources for the planet.
Location
Where are you based?
Our products are formulated by our founder Nataša Tavčar, M.Sc.Cosm., and produced at the renowned Kinezika laboratory, where the highest requirements in the cosmetics and food industries are followed throughout the entire production process, and where they are proud holders of ISO 22716, ISO 22000, GMP FOOD and FDA quality certificates. Our distribution centre is located in Slovenia.
Partnership opportunity
I would like to sell your products. Is this possible?
Of course! Thank you for your interest in our products!
Do you own a shop, spa, wellness or beauty salon and wish to partner with us? We would love to hear from you. You can contact us at info@galbaia.com.
Can I collaborate with you on Instagram/my blog?
Of course! Thank you for your interest in our products!
We will be happy to discuss the matter with you! We would love to hear from you. You can write to us at info@galbaia.com.