General Terms and Conditions of the company Native-Vita d.o.o.

The terms and conditions of NATIVE-VITA, d.o.o., as available on the website (hereinafter referred to as the “Terms and Conditions”). These Terms and Conditions set out the terms and conditions for the use of the website (the “Website”) and for the ordering of products or services promoted through the Website.


General information

The Website is operated by the owner of the company NATIVE-VITA, d.o.o., Spodnji trg 8, 4220 Škofja Loka (hereinafter referred to as the “Provider”).

On the Website, the terms “we”, “us” and “our” refer to GalBaia, Natural Dermathecary.

“Content” means all data, materials, information and other content published on the Website, including but not limited to photographs, video content, texts, graphics, trademarks, service marks and more.

“Customer” as used in these Terms and Conditions means any legal entity who chooses to order a product or service through the website, or otherwise expresses an interest in ordering the Provider’s products or services.

“User” in these Terms and Conditions means any person who accesses the website.

By using the website, the User/Customer accepts and agrees to all the provisions of the Terms and Conditions, including all links and constituent parts thereof, and acknowledges that he/she has read and understood the Privacy Policy.

The significant characteristics of the products, services, prices, including all taxes and other duties, information on the method of payment and delivery are indicated in the online order placed by the Customer on the Website and sent by the Provider to the email address provided by the Buyer.

Information about the Provider NATIVE-VITA, d.o.o.

Address of the Provider: NATIVE-VITA, d.o.o.

Spodnji trg 8, SI-4220 Škofja Loka

Registration number: 8862869000

VAT identification number: SI48939129

Bank acc. no.: SI56 0202 4026 3719 388 (Nova Ljubljanska Banka d.d.)



Privacy Policy

NATIVE-VITA, d.o.o. respects the privacy of its users or customers. The controller of the personal data provided by the Data Subject when accessing the Website or provided or entered on the Website is NATIVE-VITA, d.o.o., Spodnji trg 8, 4220 Škofja Loka, registration number: 8862869000 (hereinafter referred to as the Personal Data Controller).

The Data Subject authorises the Controller to manage and process the personal data provided by him/her when entering his/her personal data on the website, for the purpose of receiving information about news and special offers and in the case of purchase of products on the Website.

By accessing the website and completing the online form with their data and giving their consent, the Data Subject agrees to allow the Data Controller and Processor to collect data about their visits to the Website for the purpose of analysing their interest in making a purchase and, as a result, to make a tailored offer to the Data Subject.

The Data Subject declares and confirms that he/she is aware of the right to access, copy, copy, amend, correct, block and delete personal data concerning him/her in accordance with the provisions of Articles 29, 30, 31, 32 and 33 of the Personal Data Protection Act (ZVOP-1-UPB1) – Official Gazette of the Republic of Slovenia, No. 94/2007, and further declares that the Data Subject is aware of the fact that the provision of the data is voluntary and that, in the event that the Data Subject does not provide the data, the Data Controller will not carry out the provision of promotional codes, promotional offers, the completion of the purchase of products, or the analysis of the interest of the Website visitor and the preparation of a tailored offer to the Data Subject.

In modern society, the right to privacy is one of the most important human rights. In line with the above, the European Parliament and the Council adopted a new General Data Protection Regulation in 2016, which entered into force on 25 May 2018. The new General Regulation applies to all companies that use or in any way process personal data of EU citizens. The GDPR establishes uniform rules for the protection of personal data in the EU, while certain substantive and procedural issues in Slovenia are also regulated in the new Personal Data Protection Act (ZVOP-2).

Under the new Regulation, the Data Subject is required to give his/her explicit consent to the processing of personal data relating to him/her, and the purposes to which his/her consent relates must also be disclosed to him/her.

If the Data Subject does not wish to receive a personalised offer from the Data Controller based on his/her visit to the Website, he/she may either disable cookies on his/her browser or not provide his/her data in the form on the Website, thus ensuring his/her anonymity. The Data Subject may also withdraw the consent at any time by notifying of the withdrawal of the consent to the use of his/her personal data.


Use of the Website and Website Content

The User is obliged to use the website and the products offered by the Provider in accordance with the Terms and Conditions and the applicable regulations, and in a manner and content that is consistent with the purpose for which the Provider provides the Website and its products.

In the event of a violation of these Terms and Conditions (e.g. misuse of the Website and/or the products), the offending user shall be liable to NATIVE-VITA, d.o.o. and third parties for any damages incurred. The Provider shall, however, have the right to prevent the User from further use of the Website and purchase of the products.

NATIVE-VITA, d.o.o. is the owner of the rights to use and manage the Website Content. The User may not modify, copy, reproduce, republish the Content or in any other way distribute it without the express prior permission of NATIVE-VITA, d.o.o.

The User is obliged to preserve, within the scope of the permitted use of the Content, all indications of copyright and other industrial property rights and any other notices and warnings.


All prices indicated on the Website are final prices inclusive of all taxes and charges.

The prices are valid at the time the order is placed and have no pre-determined validity.

The Purchase Contract between the Provider and the Buyer is concluded at the moment the Provider confirms the order. From that moment on, all prices and other conditions are fixed and apply to both the Provider and the Buyer.


The payment methods available are prepayment, PayPal and Mastercard.

The Provider shall issue an invoice to the Buyer on a durable medium, with a breakdown of the charges and instructions on how to withdraw from the purchase and return the products or services, if so required and possible.

In case of prepayment upon a proforma invoice, the Provider will send you a proforma invoice to your email address for payment. Please be sure to send us proof of payment to The PayPal choice follows the rules set by PayPal. The Mastercard choice follows the rules set by Mastercard. As soon as your payment is transferred to our account, we will start preparing your order. Once the order is ready, we will dispatch it.

The Purchase Contract (Order) is stored electronically on the Provider’s server and is accessible to the Customer at any time in his/her online user profile.

Errors may occur in the descriptions of products and services. We reserve the right to change the prices of products without prior notice.



The Customer shall pay for the goods and services purchased through the Website of NATIVE-VITA, d.o.o. by prepayment to the Company’s bank account, by PayPal or by Mastercard.

The orders are delivered by DHL, typically in a few working days.

Our delivery partner isDHL, but we reserve the right to use another delivery service if this allows us to process the order more effectively.



Goods or services ordered on the Website will be delivered to you as soon as possible (few working days). Orders received by noon on weekdays will be dispatched the same day to the address provided. If the ordered goods happen to be out of stock, we will let you know immediately. Products that are out of stock are delivered within 7 to 14 days. The orders are delivered by DHL. The delivery person will most likely look for you at your provided address in the morning, but if you are away, you can collect your parcel from the nearest parcel vending machine, petrol station or by arrangement with the ….. delivery person.

We reserve the right to switch delivery partners.


Right of withdrawal, return of goods

The Buyer has the right to return the purchased goods within 14 days with no compensation whatsoever. However, the Buyer is bound to bear the costs incurred in returning the object of purchase. The Buyer must notify the Seller in writing of the intention to return the goods within 7 days of receipt of the goods, at the contact e-mail address:, and return the goods within a further 7 days.

If you are not satisfied with your purchase for any reason, you have the right to withdraw from the contract (purchase) with no compensation and no need to give a reason, and we will refund your purchase price. The products must be unused, undamaged and in their original packaging, together with all manuals and warranty certificates. Please be sure to enclose a copy of the original invoice with your return. Returns can be sent by post to the address given at the bottom of this page. In the event of withdrawal from the order, the costs of the return of the goods shall be borne by the Buyer. Returns for products damaged or used by the Buyer shall not be accepted.

The online shop reserves the right to decline the return of any damaged or used product or any product that does not contain all the elements (packaging, invoice, original packaging, being unused, etc.), at the expense of the sender. We therefore ask you to treat the products frugally and carefully, as only this way will we be able to replace the product or refund you.

The purchase price for the returned items will be credited to your bank account, the number of which you can enclose with the product you are returning or send it by e-mail to



We use the data we receive from you for the purposes of your order. We share your data with the companies responsible for delivering the ordered items, if necessary (name, address, possibly a telephone number to arrange delivery times). For the purposes of payment, we share your data with the bank. We do not share your data with anyone else. After the delivery has been made and we have received your payment, access to your data is blocked.


Processing of personal data

By registering and/or placing an order on the website, the Customer expressly agrees that the Provider may also use the personal data obtained (name and surname, email address, telephone number and any other data provided by the Customer to the Provider for the purpose of fulfilling the contract – order) for direct marketing purposes through all advertising channels used by the Provider (telephone calls and text messages, print media, unaddressed and addressed direct mail, email, etc. ), as well as for the purposes of statistical and market analysis related to direct marketing, marketing profiling and segmentation, but not for the purposes of negotiating a contract or for the fulfilment of a contract – order (as set out in Article 10 of the applicable Personal Data Protection Act).

The Customer may also give explicit consent to the Provider to carry out direct marketing via email when signing up for the newsletter on the Website or upon completing the service request form.

Each Customer or User may withdraw their consent to the processing of their personal data (whether given online or through another sales channel) at any time by sending a notice to and may withdraw their consent for direct marketing purposes, either for individual advertising channels (e.g. text message offers only) or for all advertising channels.

At the same time, the Customer or User may modify his/her consent to the direct email marketing:

  • by sending a return email – in response to a specific email received from the Provider each time direct marketing is performed, and/or;
  • by completing an online form, the link to which is provided in each email received from the Provider when direct marketing is performed.

A notice of the possibility to withdraw consent to direct marketing by email is included in every email sent to the Customer.

The Provider shall comply with the request of the User/Customer and ensure that the withdrawal of consent for the purpose of direct marketing through the relevant advertising channel(s) is arranged consistently and within 15 days at the latest. This does not incur any costs for the User. The Provider also guarantees the User all other rights in accordance with the applicable legislation, as defined below.

The Provider, as the Data Controller, will process and protect all personal data collected in accordance with the relevant legislation in force at the time; the legislation currently in force:

  • Personal Data Protection Act (Official Journal of the Republic of Slovenia, No. 94/07) and
  • Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14, 54/14 and 81/15), and in accordance with any internal acts adopted on the basis of the relevant legislation.

At the same time, the Provider undertakes not to disclose the personal data obtained to third parties, except to any contractual processors with whom the Provider has previously concluded a written contract for the processing of personal data.


Declaration on the protection of personal data

  1. Which data does the Provider collect and for what purpose?
  2. a) Visiting the website

What: Each time the Service Provider’s website is visited, a web server log file (e.g. the IP number – a number that identifies a particular computer or other device on the internet) is automatically stored on the web server.

Why: The way the World Wide Web works is that the web server hosting a website logs certain information about website visits, such as IP number, browser version, time of visit and so on. The Service Provider does not process the data thus collected separately and does not associate it with other data.

  1. b) Newsletter subscription

What: When subscribing to the online newsletter, the Provider collects your email address, company name, and name and surname, which you enter in the online form.

Why: The Provider processes this data for the sole purpose of informing you about news, promotions and campaigns.

For how long: Your email address, company name and name and surname are stored until you unsubscribe from the email newsletter service. You can unsubscribe from the newsletter at any time by clicking on the highlighted link in the email you receive or by sending a request to the email address of the Provider at

When completing the online newsletter subscription form, you must indicate that you consent to the Provider using your email address for the purpose of notifying you of news, promotions and campaigns, and that you understand that you can unsubscribe from the messaging system at any time. You can do this by clicking on the highlighted link in the email sent to you, or by emailing your request to

If you do not indicate your consent to the above, the Provider will not send notifications to your email address, nor will it collect or process your email address. The Provider uses a strict system of prior approval of the use of email addresses (the so-called opt-in system) for newsletter subscriptions, which means that the Provider only sends emails to persons who have explicitly consented to receiving email newsletters.

  1. e) Contact

What: When sending a message via the online form on the Provider’s website, the Provider collects your company name, name and surname, email address and/or contact telephone number, which you enter in the online form.

Why: The Provider processes this data solely for the purpose of communication and at the request of the Customer regarding the mutual communication about the Provider’s services.

For how long: The data about your company name, name and surname, email address and contact telephone number are stored for as long as there is interest in communication between the Customer the Provider. You may request the Provider to delete the aforementioned personal data at any time by sending a request to the Provider’s email

  1. In which situation will I be contacted by the Provider?

You will only be contacted by the Provider in the following situations:

– if you subscribe to the newsletter;
– if you place an order;
– if you submit a message using the online contact form.

  1. Will my personal data be disclosed to third parties?

The Provider will not disclose your personal data obtained from your visit to the Website or from subscribing to the newsletter, submitting product enquiries or messages using the online contact form to any third party. Neither will the Provider disclose to others your data obtained on the basis of your registration, your question or your comment, unless otherwise stipulated by law.

  1. Can I find out which of my personal data is being processed by the Provider and how?

Upon your request, the Provider will provide you with access to your personal data, copying or reproduction of your personal data and a printout of your personal data, and will provide you with a list of the users to whom your personal data has been disclosed, when it was disclosed, on what basis and for what purpose. The Provider will also, at your request, provide you with other information relating to your personal data that it collects, in accordance with applicable law.

  1. Protection of the collected data

Pursuant to the Personal Data Protection Act (ZVOP-1), the Data Controller may process personal data if the Data Subject has given his/her personal consent. Personal consent is a voluntary declaration of the will of the Data Subject that his/her personal data may be processed for a specific purpose and is given on the basis of information provided by the Controller. The personal consent of the Data Subject may be a written, oral or other appropriate declaration of consent by the Data Subject.

  1. a) Concluding provisions:

The Provider undertakes to protect the confidentiality of the personal data of the Users of the Website. The information collected will be used solely for the purposes for which it is provided by the Users of the Website and within the scope of our statutory powers.

We will not use personal data and contact information for other purposes and will not disclose them to third parties without the express permission of the User of the Website. We will take all available measures to protect your personal data from any breaches and misuse.

You can send your questions regarding the protection of your personal data when using this Website to


Customer reviews

Posting a comment in the online shop of the Provider is not automatic. Each comment must be approved by an administrator. Registration is required to post a comment/review. The types of comments that will not be approved for posting include:

  • advertising of products or services of other manufacturers or third-party websites;
  • “spam” or repeatedly posted messages with the same or similar content;
  • links to other websites, contact or personal information that is not publicly available, promoting activities that could endanger the safety or well-being of others;
  • racist, sexist, homophobic, sexually suggestive, abusive or other inappropriate content;
  • comments that other users may find seriously upsetting, provoking, offensive or insulting;
  • infringing, advocating or encouraging unlawful conduct, including in particular offences against honour and good name, other offences or unacceptable interference with personal rights, and infringement of copyright and related rights.



Pravila in pogoji sodelovanja v nagradnih igrah

Organizator nagradne igre je NATIVE-VITA d.o.o., Spodnji trg 8, 4220 Škofja Loka. Nagradna igra se opravi z namenom reklamiranja in promocije kozmetične znamke GalBaia, Natural Dermathecary®.

  1. Trajanje:

Nagradna igra na Instagram-u poteka od 5.12.2022 do 11.12.2022.

Nagradna igra na Facebook-u poteka od 12.03.2022 do 18.12.2022.

  1. Nagrade in podelitev nagrad:

V nagradni igri Instagram bodo podeljene 3 kreme PhytoGal (F)ACE treatment moisturizer 15 ml

V nagradni igri Facebook  bodo podeljene 3 kreme PhytoGal (F)ACE treatment moisturizer 15 ml


  1. Pogoji za sodelovanje v nagradni igri:

Nakup ni pogoj za sodelovanje v nagradni igri.

Pogoji so:

  • všečkati stran galbaia.naturaldermathecary in objavo nagradne igre
  • označiti v komentar vsaj dva prijatelja
  • slediti računu galbaia.naturaldermathecary na instagramu

Posameznik lahko sodeluje v nagradni igri na sledeč način:

V nagradni igri sodelujete na zidu našega FB profila, ali Instagram profilu–

Sodelujoči v nagradni igri mora pravilno zaključiti nagradno igro in spoštovati Pravila in pogoje nagradne igre.


  1. Pravila:

V nagradnih žrebanjih bodo upoštevani vsi posamezniki, ki so sodelovali v nagradni igri in ki so pravilno zaključili nagradno igro.

Žrebanje nagrade bo potekalo 12.12.2022 in 18.12.2022. Žrebanje bo izvedeno na sedežu podjetja z naključnim žrebom med vsemi sodelujočimi. Podatke o sodelujočih v nagradni igri se posreduje organizatorju po preteku tekočega tedna.

Žrebanja ne bodo javna in se bodo izvedla s pomočjo informacijskih tehnologij.

Organizator si pridružuje pravico, da nepopolne prijave izloči iz žrebanj, oziroma jih ne upošteva. Nepopolnih prijav ne bomo upoštevali.

Sodelujoči se strinjajo s sodelovanjem v nagradni igri in pod pogoji, navedenimi v teh pravilih.

Nagrajenec nima pravice zahtevati drugačne nagrade ali nagrade v večji količini od tiste, ki je navedena v teh pravilih. Nagrade ni mogoče menjati za gotovino ali jo zamenjati za druge artikle. Organizator ne prevzema nobene odgovornosti v zvezi s koriščenjem in uporabo nagrad.

Zaposleni v podjetju NATIVE-VITA, d.o.o.., njihovi ožji družinski člani ter vse pravne in fizične osebe, ki sodelujejo pri organizaciji nagradne igre, v nagradni igri ne smejo sodelovati.

Žrebanje je dokončno, pritožba ni možna.


  1. Ostala pravila nagradne igre

Organizator si pridružuje pravico, da ne podeli nagrade, če:

  • se pojavi utemeljen dvom v istovetnost podatkov udeleženca ali
  • se ugotovi, da nagrajenec ne izpolnjuje pogojev, določenih v teh pravilih ali da je sodeloval v nagradni igri v nasprotju s pravili in pogoji nagradne igre oziroma da je bil izbran v nasprotju s temi pravili ali
  • se tudi po obvestilu izžrebancev nihče ne odzove na prevzem nagrade, glede na navodila organizatorja nagradne igre.

O žrebanju odgovorna oseba organizatorja vodi zapisnik, ki vsebuje podatke o: datumu, uri in kraju žrebanja, navzočih osebah, poteku žrebanja ter izžrebancih po vrstnem redu, kot so bili izžrebani. Zapisnik podpišejo vsi člani komisije, izdela se v enem izvodu in hrani pri organizatorju.

Izžrebanci bodo o nagradi obveščeni z najavo imena na zidu socialnega omrežja facebook in instagram, v roku enega dne po žrebanju. Takrat jih bomo tudi zaprosili za podatke v zasebno sporočilo, kjer jim bomo nato javili lokacijo, kjer se nagrada lahko prevzame.

Če zmagovalec ne posreduje organizatorju navedenih dokumentov in podatkov ni upravičen zahtevati izročitve nagrade od organizatorja. Organizator je v tem primeru prost vseh obveznosti, ki jih ima do zmagovalca na podlagi teh pravil. Zmagovalec pa v tem primeru tudi nima pravice do kakršnegakoli drugega ali drugačnega nadomestila. Organizator lahko nagrado uporabi za kakršenkoli drug namen.

Nagrada bo obdavčena v skladu z Zakonom o dohodnini (organizator igre bo obračunal in odvedel dohodnino). Morebitna doplačila dohodnine v skladu z letno dohodninsko odločbo gredo v breme nagrajenca.

Izidi nagradne igre (nagrajenci) bodo objavljeni na FB profilu organizatorja v roku enega dne od izvedbe žrebanja. Nagrajenec se strinja s tem, da se njegovo ime in priimek objavita na spletni strani organizatorja.

Organizator ne odgovarja za morebitno škodo, ki bi jo utrpel sodelujoči zaradi logističnih ovir, tehničnih težav ali drugih napak.

S sodelovanjem v nagradni igri udeleženci nagradne igre dovolijo organizatorju zbiranje, obdelovanje in hranjenje posredovanih osebnih podatkov za namen nagradne igre. Organizator se zavezuje, da bo s posredovanimi podatki upravljal in jih varoval v skladu z Zakonom o varstvu osebnih podatkov. Podatki ne bodo posredovani neupravičeni tretji osebi ali kakorkoli drugače zlorabljeni. Organizator bo uporabljal posredovane osebne podatke nagrajencev tudi za namene promocije podjetja NATIVE-VITA, d.o.o., v skladu z določbami Zakona o varstvu osebnih podatkov.

Sodelujoči v nagradni igri lahko kadarkoli zahtevajo vpogled, prepis, kopiranje, dopolnitev, popravek, blokiranje ali izbris svojih osebnih podatkov oziroma prenehanje obdelave svojih osebnih podatkov za namene izvajanja te nagradne igre, skladno z Zakonom o varstvu osebnih podatkov.

Kakršnakoli vprašanja, ki se nanašajo na nagradno igro, lahko zainteresirani sporočijo organizatorju na naslednji elektronski naslov: info@galbaiacom

Za vsa vprašanja, ki se utegnejo pojaviti v zvezi z nagradno igro in niso urejena s temi pravili, je pristojna podati razlago 2-članska komisija organizatorja iz 4. točke pravil, ki skrbi tudi za izvedbo nagradne igre in nadzira njen potek. Njena razlaga je dokončna in zoper njo ni mogoča pritožba.

Ta pravila veljajo od dneva sprejetja dalje, to je od 05.12.2022 in so v času nagradne igre na vpogled udeležencem na spletni strani

Organizator lahko spreminja pravila in pogoje sodelovanja v nagradni igri. Hkrati se zavezuje, da bo na primeren način in na primernem mestu uporabnike obvestil o vsaki spremembi pravil.




Exclusion of Liability

We reserve the right to disable the Website or to prevent access to it due to technical or other problems and maintenance. We shall not be liable to compensate the Customer for any damages or costs incurred as a result of the Website being discontinued, disabled or impaired. We do not guarantee the accuracy, completeness or correctness of the content published on the Website, nor do we accept any liability for any damage that may be suffered by the Customer as a result of reliance on the content published.

We are not liable for any damage that may occur to your hardware, software or other equipment as a result of your use of the Website. It is your sole responsibility to ensure that you have adequate protection (antivirus, etc.) in place before accessing and using the Website.



Application of law and jurisdiction

The legal relations between the Customers as Users of the Website and the Provider as the Website Operator shall be governed by the laws of the Republic of Slovenia. Any disputes shall be settled amicably, or, failing that, by the competent court in Ljubljana.

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