Shipping and returns
Dear customer,
we want our products to reach you in perfect condition. If you are disappointed in any way, give us a chance to fix it.
When your order arrives, check the package for possible damage during shipping. As long as your product is unopened, we will be happy to refund your purchase price. It is desirable that the product comes to you in as intact a box as possible, but a damaged or crushed box is not a cause for complaint if the product is undamaged.
01
Delivery
Goods or services ordered on the Website will be delivered to you as soon as possible (1 to 3 days). Orders received by 1 p.m. on weekdays will be dispatched the same day to the address provided. If the ordered goods happen to be out of stock, we will let you know immediately. Products that are out of stock are delivered within 7 to 14 days. We ship worldwide. The orders are delivered by DHL, typically on the next day, but no later than 3 days after dispatch. The delivery person will most likely look for you at your provided address in the morning.
We ship our products worldwide. Should you have a problem shipping to a specific address, please write to us at info@galbaia.com and we will be happy to help you arrange the delivery.
We reserve the right to switch delivery partners.
02
Right of withdrawal, return of goods
whatsoever. However, the Buyer is bound to bear the costs incurred in returning the object of purchase. The Buyer must notify the Seller in writing of the intention to return the goods within 7 days of receipt of the goods, at the contact e-mail address: info@galbaia.com, and return the goods within a further 7 days.
If you are not satisfied with your purchase for any reason, you have the right to withdraw from the contract (purchase) with no compensation and no need to give a reason, and we will refund your purchase price. The products must be unused, undamaged and in their original packaging, together with all manuals and warranty certificates. Please be sure to enclose a copy of the original invoice with your return. Returns can be sent by post to the address given at the bottom of this page. In the event of withdrawal from the order, the costs of the return of the goods shall be borne by the Buyer. Returns for products damaged or used by the Buyer shall not be accepted.
The https://galbaia.com online shop reserves the right to decline the return of any damaged or used product or any product that does not contain all the elements (packaging, invoice, original packaging, being unused, etc.), at the expense of the sender. We therefore ask you to treat the products frugally and carefully, as only this way will we be able to replace the product or refund you.
The purchase price for the returned items will be credited to your bank account, the number of which you can enclose with the product you are returning or send it by e-mail to info@galbaia.com .
